Return Policy
Purchases
- Within 14 days, we will gladly provide a refund or exchange at the ORIGINAL purchase price on merchandise presented with price tickets in place and original receipt. Refunds will be in original method of payment.
- After 14 days, we will exchange or issue a credit on a gift card at the CURRENT retail price for merchandise presented with price tickets in place and original receipt.
- For merchandise presented without a receipt, we will exchange or issue a credit on a gift card for the CURRENT retail price.
Final Sale
- At any time during the year no refund, exchange or credit on merchandise reduced at 50% off the original ticketed price or more, nor on any merchandise that has been altered.
- At any time during the year all earrings, hats, hosiery, socks, undergarments and Special Occasion dresses are considered as final sale and are not eligible for a refund, an exchange, or credit on a gift card.
- At any time of the year, gift cards / gift certificates and any balances on them are not refundable.
Gift Items
- Within 14 days, gift items presented with price tickets in place and gift receipt, we will exchange or issue a credit on a gift card at the ORIGINAL purchase price.
- After 14 days, gift items presented with price tickets in place and gift receipt, we will exchange or issue a credit on a gift card at the CURRENT retail price.
- On gift items presented without a gift receipt, we will exchange or issue a credit on a gift card at the CURRENT retail price.
Gift Cards
- There are no expiry dates on gift cards sold in all Laura Canada stores across Canada. Laura Canada loyalty program cards "Privilege Cards" are not covered by legislation and will continue to expire as indicated on the back of the card.
- There are no expiry dates on cards sold in all Melanie Lyne stores across Canada.
Holiday Return Policy
- Until January 7th Holiday gift items purchased between November 24th and December 24th presented with a gift receipt, we will exchange or issue a credit on a gift card at the ORIGINAL purchase price.
- Until January 7th Holiday gift items purchased between November 24th and December 24th presented with an original receipt, we will accept refunds at the ORIGINAL purchase price. Refunds will be in original method of payment.
- After January 7th on Holiday gift items purchased between November 24th and December 24th presented with a gift receipt or original receipt, we will exchange or issue a credit on a gift card at the CURRENT retail price.
In order to ensure your experience in our stores will be pleasant and timely, we will not be accepting any refunds or exchanges on December 26th & 27th.
Thank you for shopping in our store.
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