COVID-19 Update

Summary of Store Reopenings & Policies

Manitoba Locations

Store	Store opening date	Location	Telephone No.
Store: Melanie Lyne	Now open Now open	Polo Park Shopping Centre Address: 1485 Portage Avenue , Winnipeg, MB , R3G 0W4	Tel: 204-779-5921
Store: Melanie Lyne	Now open Now open	St.Vital Centre Address: 1225 St. Mary's Road , Winnipeg, MB , R2M 5E5	Tel: 204-254-0273

Quebec Locations

Store	Store opening date	Location	Telephone No.
Store: Melanie Lyne	Now open Now open	Les Factoreries Saint Sauveur Address: 160, chemin du Lac Millette , Saint-Sauveur, QC , J0R 1R6	Tel: 450-227-3421
Store: Melanie Lyne	Now open Now open	Centre Commercial Gatineau Address: 79, boul. de la Gappe , Gatineau, QC , J8T 0B5	Tel: 819-243-8866
Store: Melanie Lyne	Now open Now open	Centre commercial Les Rivières Address: 4125, boul.des Forges , Trois-Rivières, QC , G8Y 1W1	Tel: 819-376-5446
Store: Melanie Lyne	Now open Now open	Place Ste-Foy Address: 2450 boul. Laurier , Québec, QC , G1V 2L1	Tel: 418-656-0383

Alberta Locations

Store	Store opening date	Location	Telephone No.
Store: Melanie Lyne	Now open Now open	West Edmonton Mall Address: 8882- 170th Street , Edmonton, AB , T5T 4M2	Tel: 780-444-3365
Store: Melanie Lyne	Now open Now open	Market Mall Address: 3625 Shaganappi Trail N.W. , Calgary, AB , T3A 0E2	Tel: 403-247-6584
Store: Melanie Lyne	Now open Now open	Chinook Centre Address: 6455 Macleod Trail SW , Calgary, AB , T2H 0K9	Tel: 403-252-4265
Store: Melanie Lyne	Now open Now open	South Edmonton Common Address: 9715-19th Avenue NW , Edmonton, AB , T6N 1N5	Tel: 780-409-2644
Store: Melanie Lyne	Now open Now open	CrossIron Mills Address: 261055 Crossiron Blvd. , Rocky View, AB , T4A 0G3	Tel: 403-274-1576

Saskatchewan Locations

Store	Store opening date	Location	Telephone No.
Store: Melanie Lyne	Now open Now open	Midtown Plaza Address: 201 1st Avenue South , Saskatoon, SK , S7K 1J9	Tel: 306-382-4400

British Columbia Locations

Store	Store opening date	Location	Telephone No.
Store: Melanie Lyne	Now open Now open	Langley Power Centre Address: 40-20070 Langley Bypass , Langley, BC , V3A 9J8	Tel: 604-532-1098
Store: Melanie Lyne	Now open Now open	Grandview Corners Address: 40 - 16031 24 Avenue , Surrey, BC , V3Z 9H7	Tel: 604-531-9960
Store: Melanie Lyne	Now open Now open	Mayfair S.C. Address: 3147 Douglas Street , Victoria, BC , V8Z 6E3	Tel: 250-361-1846

Ontario Locations

Store	Store opening date	Location	Telephone No.
Store: Melanie Lyne	Now open Now open	RioCan Colossus Centre Address: 7621 Weston Road , Vaughan, ON , L4L 9J9	Tel: 905-264-8549
Store: Melanie Lyne	Now open Now open	Heartland Town Centre Address: 5875 Rodeo Drive , Mississauga, ON , L5R 4C1	Tel: 905-502-6843
Store: Melanie Lyne	Now open Now open	SmartCentres Cambridge Address: 60 Pinebush Road , Cambridge, ON , N1R 8K5	Tel: 519-624-9644
Store: Melanie Lyne Liquidation	Now open Now open	RioCan Marketplace Address: 2181 Steeles Ave. West , Toronto, ON , M3J 3N2	Tel: 416-514-0771

Nova Scotia Locations

Store	Store opening date	Location	Telephone No.
Store: Melanie Lyne	Now open Now open	Halifax S.C. Address: 7001 Mumford Road , Halifax, NS , B3L 4R3	Tel: 902-453-6841

We’re committed to providing you with a SAFE & COMFORTABLE shopping experience by taking the following measures:

Delays in Shipping:

You may experience delays due to the extra precautions we are taking to ensure the sanitization of online order packages. Our carriers are also currently experiencing delays in delivery. We apologize for the inconvenience. At checkout, we’ll provide you with an estimated delivery date for your order based on your shipping method.

A Message to Our Customers

From a strong sense of obligation to protect the health and well being of our employees, customers, and Canadians at large in the midst of the COVID-19 pandemic, we have made the decision to temporarily close all our stores as of March 16.

In light of the clear and strict recommendations of Canadian and provincial health officials for social distancing, we are compelled to act swiftly and decisively to combat the spread of COVID-19. Along with the collective governmental and societal efforts to contain this pandemic, we hope that this decision contributes to bringing us closer to putting this behind us, getting people back to work, and once again fully enjoying the relationships that we’ve nourished with employees and customers.

With our limited revenue, our highest priority is to ensure employees are paid. As we await details on emergency government relief funding, we will be making every effort to assist our employees through this crisis.

As of last week, most office employees have been set up to work from home. We will continue to strictly follow the advice of medical professionals guiding Canadians through these perilous times, and will protect the health of everyone while keeping our community informed throughout.

Now is the time to be safe, be smart, and to take care of yourself, your family, and your friends. We are very hopeful and optimistic that with broad cooperation and prudence, this will pass and we will again be greeting customers in stores in the very near future.

Kalman Fisher
President

Need help? We’re by your side

Dear customers,

Things have certainly changed over the past few weeks. Whether you’re working from home, connecting with friends virtually, or taking up new routines to stay happy and healthy, we hope you are finding ways to make the best of these challenging circumstances.

One thing that hasn’t changed, however, is our commitment to supporting the people that make up the Melanie Lyne community.

If nobody is checking in on you daily, we want to help. Please send an email to melanielynecares@melanielyne.com with your phone number and postal code, and we’ll reach out to you to see how we can help.

There’s nothing more uplifting than seeing a community of inspiring women take these challenges in stride, and we have been so touched by stories of our community members helping one another at this time of great need.

We’re in this together, and we’ll always be by your side. Let’s look forward to the brighter days that lie ahead!

#HAPPYATHOME

Yours,
The Melanie Lyne Team

We’ve updated our services for you

In order to ensure the well-being of both our team and our customers, we’ve updated several aspects of our services to provide a better and safer experience for all:

1. Style Rewards
   Clients whose Style Rewards were scheduled to expire on March 31 or April 30 will have until June 30 to redeem them.
2. Extended Returns
   For in-store purchases made prior to stores temporarily closing on March 16th, we will extend the return policy to 14 days after our stores reopen.
3. Online Returns
   Online Returns shipped back to Laura Canada are shipped at the cost of the sender. You are welcome to return your online order free of charge within 14 days of the delivery date at any Laura or Melanie Lyne store.
4. Delays in Shipping:
   Delays may be experienced due to the extra precautions taken to ensure the sanitization of website order delivery packages. Our carriers are also currently experiencing delays in delivery with significant delays within Montreal, Toronto and Vancouver centers. We apologize for the inconvenience. At checkout, we’ll provide you with an estimated delivery date for your order.
5. Customer Service
   Our customer service team is available to answer any questions you may have, Monday to Sunday from 9:00 a.m. to 5:00 p.m. (Eastern Time). Regular business hours will resume once our stores reopen.

Thank you for your continued support. Stay home and stay safe!

#HAPPYATHOME