Shipping & Handling
Delays in Shipping:
Delays may be experienced due to the extra precautions taken to ensure the sanitization of website order delivery packages. Our carriers are also currently experiencing delays in delivery with significant delays within Montreal, Toronto and Vancouver centers. We apologize for the inconvenience. At checkout, we’ll provide you with an estimated delivery date for your order.
We'll take good care of your order!
Canada Post is Laura Canada's exclusive shipping partner, delivering to customers in an efficient and timely manner. As one of the first online vendors to offer the option of sending packages to Canada Post offices throughout the country, we pride ourselves on the premium quality of our services. When you shop with us, you can rest assured that your order is in good hands!
Choose from over 6000 Canada Post locations
It's important to us that you're able to choose exactly where you want your order shipped, whether that be your home, office or weekend cottage. We believe that flexible shipping is key to a satisfying shopping experience.
Please note that, in order to speed up delivery times, your order may arrive in several packages. Each item is sent as soon as it's available.
Receive free shipping Canada-wide (excluding YK, NT, NU), on Canada Post Expedited shipping only, with any standard online purchase of $150 or more before taxes.
The following shipping rates apply to orders under $150, delivered to home addresses or to Canada Post offices.
(YK, NT, NU)
(YK, NT, NU)
|Estimated Delivery time||3-10 business days||2-4 business days||8-12 business days||4-8 business days|
Free for orders over $150
|14.95 $||17.95 $||44.95 $|
All orders placed from Monday to Friday before 1 pm EST will be shipped the same day, once your payment has been successfully authorized. Orders placed on weekends and holidays will be processed and shipped the following business day.
We do not ship outside of Canada.
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
At this time, we are unable to offer in-store pick-up for online purchases or the option to reserve items at your closest store. Thank you for your understanding.
Track your order!
Once your order has been shipped, we'll send you an email with the associated tracking number. Just click on the link provided to take you to the carrier's website to track the progress of your shipment. It may take 24 hours for your tracking number to be activated on our carrier's site.
You can also track your order history on our site. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the "Status & Tracking" column.
If you placed your order as a guest you can click here. Please enter the order number, the email you used to place the order and the billing postal code.
You may be given more than one tracking number, depending on when each shipment leaves our distribution center. These tracking numbers may arrive in separate shipment confirmation emails.
Please make sure your shipping address is correct, as we cannot redirect orders once items have been dispatched.
Redirecting an Order
Please make sure your shipping address is correct—we cannot redirect orders once items have been dispatched. Sorry!
In accordance with Canada's statutory holiday schedule, Canada Post outlets will be closed on national, provincial and territorial holidays. This may result in delivery delays. See Canada Post’s holiday schedule for more details..
Please click here to read our FAQs. For any other issues or inquiries, please contact our customer service team at 1-877-973-8638 or firstname.lastname@example.org. We're available from Monday to Friday, from 9 am 8 pm EST, and on Saturday and Sunday, from 9 am to 5 pm EST.