Frequently asked questions

Gifts Cards

Can I purchase a gift card online?

Gift cards are available online, at any Laura or Melanie Lyne location and by phone. You can purchase cards in 7 values ($25, $50, $75, $100, $150, $200, $250). For large orders, please call our Customer Service at 1-877-973-8638, or send an email to contact@melanielyne.com.

How do I redeem a gift card?

Gift cards may be redeemed at any Laura or Melanie Lyne location and online.

Certain gift cards may also be redeemed online. To determine if the gift card you received is web compatible, it must contain a 4-digit PIN number at the back of the card. Scratch the small rectangle to reveal the unique code and select this method of payment at checkout. However, if your gift card does not feature a hidden PIN at the back of the card, it is only redeemable in store.

Redeeming your gift card online is easy! Follow these steps:

  • At the billing step of your checkout process, select the option to “Pay with a Gift Card.”
  • Enter the 12-digit bar code and 4-digit PIN number in the required fields and click on “Check Balance.”
  • The gift card amount will appear below and you can click on “Apply” to confirm the application of this payment method.
  • You can use multiple gift cards at checkout; however, there is a limit of 3 methods of payment per purchase.

If the value of your gift card is less than the cost of your order, then the full amount of the card will be used to pay for your purchase. If the value of your gift card is more than the cost of your order, then the full amount will be used to pay for your purchase, and the balance will remain on the card for future use.

For additional information regarding the redemption of gift cards, please call our Customer Service at 1-877-973-8638, or send an email to contact@laura.ca.