Returns and Exchanges
RETURNS OF ONLINE PURCHASES
Any item other than final sale items (see below), in their original condition (unworn, unwashed, unaltered, tags attached), may be returned for a full refund to the original method of payment, within 14 days of the delivery date. Returns may be made in any of our stores at no additional cost, or by mail at the cost of the sender.
How to return items by mail:
Simply include your receipt in the package, along with the items being returned.
Laura Canada Returns
3000 Le Corbusier Blvd.
Laval, QC H7L 3W2
Items purchased via PayPal will be eligible for a refund to your PayPal account only if returned by mail. If returned to a store, we will issue a credit.
Sezzle (Buy now pay later)
Items purchased via Sezzle may be returned in store or by mail. You can expect an extra delay in processing these returns.
RETURNS OF IN-STORE PURCHASES
Any item other than final sale items (see below), in their original condition (unworn, unwashed, unaltered, tags attached), may be returned for a full refund to the original method of payment, within 14 days of the purchase date. Returns may be made for free in any of our stores.
The following items are FINAL SALE and not eligible for returns or exchanges:
- Intimates, shapewear, earrings, hats, slippers and hosiery
- Items purchased at a Laura or Melanie Lyne liquidation store
- Items purchased at a discount of 50% or greater off the original price
- Evening dresses, unless the “Thank you!” tag remains attached
- Swimwear, unless the hygienic lining remains attached
- Gift cards
If you have any questions concerning our return process, send us an email or call our Customer Service helpline at 1-877-973-8638. We are available from Monday to Friday, 9 am to 8 pm EST, and on Saturday and Sunday from 9 am to 5 pm EST.